This Privacy Policy explains how Soon Lee Atelier Pte Ltd ("Soon Lee", "we", "us" or "our") collects, uses, discloses and protects your personal data when you visit our website, make a purchase, or engage our services. We are committed to handling your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
1. Personal data we collect
Depending on how you interact with us, we may collect:
- Contact details — your name, email address, phone number and delivery address.
- Order and fitting information — measurements, style preferences, order history and appointment details.
- Payment information — processed securely by our payment providers; we do not store full card numbers.
- Website usage data — such as your IP address, browser type and pages viewed, collected through cookies and similar technologies.
2. How we use your personal data
We use your personal data to:
- Process and fulfil your orders, fittings and made-to-order pieces;
- Communicate with you about your order, appointments and enquiries;
- Provide customer care and handle exchanges or fault remedies;
- Send you atelier news and offers, where you have consented;
- Improve our website, products and services; and
- Comply with legal and regulatory obligations.
3. Consent
By providing your personal data to us, you consent to its collection, use and disclosure as described in this policy. Where we rely on your consent for marketing, you may withdraw it at any time (see "Your rights" below).
4. Disclosure of personal data
We do not sell your personal data. We may share it with trusted third parties only as needed to serve you, including:
- Delivery and logistics partners, to fulfil your order;
- Payment processors, to complete transactions;
- IT and website service providers who support our operations; and
- Authorities or advisors where required by law.
Where personal data is transferred outside Singapore, we take steps to ensure a comparable standard of protection as required under the PDPA.
5. Cookies
Our website uses cookies to remember your preferences, understand how the site is used, and improve your experience. You can control or disable cookies through your browser settings, though some features may not function properly if you do.
6. Protection and retention
We take reasonable administrative, technical and physical measures to safeguard your personal data against unauthorised access, disclosure or loss. We retain personal data only for as long as necessary to fulfil the purposes described here or to meet legal and business requirements, after which it is securely deleted or anonymised.
7. Your rights
Under the PDPA, you may:
- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Withdraw consent to our use of your data for marketing or other purposes; and
- Ask questions about how your data is handled.
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within a reasonable time in accordance with the PDPA.
8. Third-party links
Our website may link to third-party sites (for example, our social media pages). We are not responsible for the privacy practices of those sites; please review their policies separately.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Please review it periodically.
10. Contact us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at [email protected], call +65 6420 3317, or write to Soon Lee Atelier Pte Ltd, 12 Duxton Hill, #02-03, Singapore 089598.